SimBanking

Through Registration at the ATM. 1st Part – on ATM Visit CRDB ATM Insert ATM card and enter PIN Select other services Select SimBanking registration Select Phone Number Change Select account to register Enter the previous registered mobile number Enter new mobile number Confirm the details You will receive SMS with initial PIN 2nd Part – On new mobile phone 1. Dial *150*03# 2. Enter account number 3. Enter initial PIN – receive form SMS 4. Confirm PIN Through Nearest CRDB branches without the need of ATM Card.

You need to deregister the device through CRDB Branches or by following the below instruction Login to SimBanking APP Click on your profile Select ‘Unregister device’’ Then you need to change SimBanking USSD (*150*03#) full registered mobile number; Through Registration at the ATM. 1st Part – on ATM Visit CRDB ATM Insert ATM card and enter PIN Select other services Select SimBanking registration Select Phone Number Change Select account to register Enter the previous registered mobile number Enter new mobile number Confirm the details You will receive SMS with initial PIN 2nd Part – On new mobile phone 1. Dial *150*03# 2. Enter account number 3. Enter initial PIN – receive form SMS 4. Confirm PIN Through Nearest CRDB branches without the need of ATM Card. After all the above have been done- The customer will perform fresh SimBanking App registration as per section 1 above using the new number.

Login to SimBanking App Select transfers Select mobile network Select own My number or Other number Select source account Enter mobile number Enter amount and click proceed Click ‘’confirm’’ to allow the transaction Note: no need to select the mobile operator name, the SimBanking App will automatically detect.

Login to SimBanking App Select transfers Select other banks Select source account Select beneficiary bank name Enter beneficially account Enter beneficially full name Enter amount Wright a transfer description and click proceed Click ‘’confirm’’ to allow the transaction

To access SimBanking App on the new handset, you just have to do a fresh registration by following the below steps. Download SimBanking App through Play Store or App store The SimBanking App will automatically detect the type of your phone and then; Download SimBanking App through App Store and log in by using SimBanking USSD mobile number, PIN and one-time PIN (OTP). To get OTP to dial *150*03#, select 7, services then, select 4, Mobile App registration)

Login to SimBanking APP Select cards Select Freeze card Click card off

MNO transfers - Two (2) Million per transaction Account to account transfers – 8 Million per day Own Accounts transfers – 10 million per day Airtime Purchases (Top-Up) – 200,000 per transaction Cardless transaction – 1 Million per day Paperless OTC Withdraw – 8 Million per day